The in-app security for creating a pin or face id or entering your pin is only for the individual device you set it up on. If you want this on multiple devices you will have to set this up on each device individually. HeadHelp can NOT retrieve or give access to you again if you forget your PIN. If you forget your PIN, you will have to remove the app from your phone and then install the app again. You will have to create a brand new account from scratch and all your previous stuff will be lost and you will not be able to access it again. DO NOT FORGET YOUR PIN IF YOU CREATED A PIN SECURITY FOR HeadHelp BECAUSE WE WILL NOT BE ABLE TO RETRIEVE YOUR ACCOUNT AGAIN. THIS IS SOLELY YOUR RESPONSIBILITY AND HeadHelp HAS NOTHING DO TO WITH THIS.
For you to access your account on multiple devices you will have to purchase the weekly or monthly or annual in-app subscription purchase and sign in with your correct Apple ID or Google Play that you purchased the In-App purchase subscription in the HeadHelp app. By doing this you MIGHT BE ABLE BUT CAN NOT GUARANTEE to have your account on multiple devices at once. Once you remove your account, you will have to do this same process. HeadHelp can NOT guarantee it will work across multiple devices but this is a way we can recommend that you do.
If you delete the app from your phone or lose anything from your phone or if anything happens. HeadHelp CAN NOT GIVE YOU ACCESS TO THE ACCOUNT AGAIN AND YOU WILL HAVE TO CREATE A BRAND NEW ACCOUNT ON HeadHelp. BY DOWNLOADING HeadHelp YOU AGREE THAT YOU ARE 100% RESPONSIBLE AND AGREE THAT YOU MAY LOSE ALL YOUR DATA TO YOUR ACCOUNT AND MAY NOT BE ABLE TO ACCESS THE SAME ACCOUNT AGAIN. YOU WILL HAVE TO DOWNLOAD HeadHelp FROM THE APP STORE AND CREATE A NEW ACCOUNT. AGAIN YOU ARE RESPONSIBLE FOR YOUR DATA AND HeadHelp CAN NOT GIVE YOU ACCESS TO THAT ACCOUNT. YOU WILL HAVE TO CREATE A NEW ACCOUNT.